| Access |
Timely access to the supports and services that will assist with your needs.
Access to your service user information as per our policy.
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You must be present when our staff comes at the scheduled time.
Please notify the Simply Helping office in advance if you are unable to keep the appointment. |
| Safety |
To be treated with respect, dignity, and regard based on your culture, race, gender, beliefs, values, impairments, personal needs, and any special requirements.
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advising our staff of anything that can affect your comfort or safety when using supports (such as smoking, pets, etc.)
Recognise that aggressive, violent, or abusive behaviour will not be accepted. |
| Respect |
To be treated with respect, dignity, and regard based on your culture, ethnicity, gender, beliefs, values, impairments, personal needs, and any unique requirements.
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Inform staff of any circumstances or factors that they should be aware of so that they can respond to your requirements.
Treat all employees with respect and dignity.
Recognise that aggressive, violent, or abusive behaviour will not be accepted.
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| Communicationt |
To be informed clearly, timely, and openly about services and support, as well as any expenses that may apply.
To be informed of the name, role, and gender of the staff member who will be assisting you directly.
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Please let us know if you don't understand and ask for more information.
Inform the staff if English is not your first language so that you can be given the option of using an interpreter service if necessary.
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| Participation |
Participate in decision-making regarding your supports.
Request support from an advocate
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That you participate in support planning.
Discuss your concerns or decisions with the professionals who are assisting you.
If you have any questions concerning your supports, ask for more information.
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| Privacy and Confidentiality |
The privacy and security of any personal information given are safeguarded.
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With your permission, your health information may be shared with relevant health providers.
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